Privacy Policy

1. Introduction

RenewalDesk ("we," "us," or "our") provides a renewal and compliance management platform. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website or use our services.

2. Information we collect

We may collect the following categories of information:

• Account information — name, email address, company name, role, and authentication credentials
• Customer content — renewal items, documents, company records, notifications settings, and other data you upload or enter into the service
• Billing information — payment-related details processed by our payment providers (we do not store full card numbers on our servers)
• Usage and device data — IP address, browser type, pages visited, and approximate location derived from IP, collected through logs and analytics
• Communications — messages you send to us via email or support channels

3. How we use information

We use personal information to:

• Provide, maintain, and improve the RenewalDesk service
• Authenticate users and secure accounts
• Send transactional emails such as reminders, invitations, and billing notices
• Respond to support requests and communicate about the service
• Process subscriptions and prevent fraud or abuse
• Comply with legal obligations and enforce our terms

4. Cookies and similar technologies

We use cookies and similar technologies for authentication, session management, preferences, and analytics. You can control cookies through your browser settings. Disabling certain cookies may affect how the service functions.

5. Sharing of information

We do not sell your personal information. We may share information with:

• Service providers who help us host, email, process payments, or analyze usage
• Professional advisors when required for legal, accounting, or security purposes
• Authorities when required by law or to protect rights, safety, and security
• A successor entity if we are involved in a merger, acquisition, or asset sale

6. Data retention

We retain personal information for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, and enforce agreements. When data is no longer required, we delete or anonymize it in accordance with our retention practices.

7. Security

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at the email below. You may also have the right to lodge a complaint with a supervisory authority.

9. International transfers

We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

10. Children's privacy

RenewalDesk is not directed to children under 16, and we do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of the service after changes become effective constitutes acceptance of the updated policy where permitted by law.

12. Contact us

For privacy-related questions or requests, email contact@renewaldesk.app.